Frequently Asked Questions

Q. What are the system requirements for RWorks?

A. RWorks requires Windows XP or later to work (either 32-bit or 64-bit). The desktop application is based on Java 6 update 10 or later. The web-site also uses Adobe flash.

Q. What browsers has RWorks been tested with?

A. Internet Explorer 7+, Firefox 3.5+, Google Chrome, Apple Safari.

Q. Does RWorks use cookies?

A. Yes RWorks uses 3 cookies, all identifiable as being related as www.rworks.com. You must have cookies enabled to use the site.

Q. Does the desktop application store data on my desktop PC?

A. Yes, the RWorks client uses your a small amount of space to store task matching information and some user settings on the users desktop. We do not store any details of task progress or activities on the desktop PC?

Q. Does RWorks capture my screen?

A. No. RWorks never captures screen information at any time for any reason.

Q. Does RWorks record key presses?

A. No. RWorks notes when a key was last pressed or when the mouse was last used but does not under any circumstances record key presses. 

Q. What does RWorks record?

A. We record the names of the applications you use, the titles of the windows, how long you spend in each window and the frequency of use of keys and mouse (but not the actual keys or mouse clicks). We also track the machine name so you can see what machines you did work from. We do not track IP addresses.

Q. Is there a way to turn off tracking?

A. Yes, in the RWorks desktop application, if you click on 'Personal' time, RWorks will not see anything you do. It will however note how long you spend on 'Personal time'. 

Q. How do I account for "Thinking" time?

A. RWorks is designed to allow you an amount of time at your PC where you are considered working but not necessarily inputting anything. If after 10 minutes, it sees no activity it assumes you are no longer working. In this case, on return, RWorks will ask what you have been doing. Here you can nominate Meeting/Offline and provide a short description of the time.

Q. How do I update the RWorks desktop application?

A. The desktop application automatically checks for updates every time you run the software. It is based on Java web-start technology so you always have the latest version.

Q. How do I know the desktop application is genuine?

A. The RWorks desktop application is digitally signed as having originated from RWave Software Limited. 

Q. How often does RWorks update the web-site.

A. The desktop application updates the RWorks web-site every 15 minutes or whenever you click the "Synchronize" from the tools menu. It also will automatically update if it detects a change in date e.g. at midnight.

Q. Does RWorks support a user with multiple computers?

A. Yes. RWorks does support a user with multiple machines. However, if multiple machines are left idle, RWorks can overestimate the amount of time working as RWorks allows 10 minutes to pass before a computer is deemed to be idle. We are currently developing an enhancement to this that will eliminate this over estimation.

Q. Can more than one copy of RWorks be run at the same time?

A. No. RWorks prevents multiple copies of itself from running on the same computer.